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Data Deletion

Public instructions for deleting data held by GoodReply, including data received from Instagram or Facebook.

Effective and last updated

September 8, 2026

In plain language

Email us from your GoodReply sign-in address. After we verify the request, an operator runs the deletion process and reviews any Polar payment records that must be handled separately.

Request deletion

To delete your GoodReply account data:

  1. Email support@aigopal.com with the subject “GoodReply data deletion request.”
  2. Send the request from the email address used to sign in to GoodReply.
  3. List the Instagram or Facebook usernames connected to your GoodReply account. Do not send passwords, access tokens, payment card details, or identity documents by email.
  4. State whether you want all GoodReply account data deleted or only data for a named connected social account.

If you cannot email from your sign-in address, explain that in the request. We will ask for a safe alternative way to verify that you control the GoodReply and connected social accounts.

What happens next

  1. We acknowledge the request and check that it contains enough information.
  2. We verify your identity and authority over the account. This prevents someone else from deleting your data.
  3. An operator reviews the records linked to your GoodReply user ID before deleting anything.
  4. We remove stored Meta access tokens, account data, settings, comments, images, and your GoodReply login. We remove customer identifiers from retained GoodReply payment records.
  5. We separately review Polar records because Polar stores payment data outside GoodReply's Firebase project.
  6. We email you when the request is complete, or explain any data we must retain and why.

We process verified requests within the period required by applicable law and Meta's platform requirements. A complex request or unresolved identity check may take longer; if so, we will tell you.

Data covered

For a complete verified account-deletion request, the data in scope normally includes:

  • GoodReply profile, sign-in reference, preferences, and user settings;
  • connected Instagram or Facebook account identifiers, profile details, and access tokens;
  • stored post metadata, captions, profile images, and media thumbnails;
  • comments, commenter usernames, response drafts, published response records, moderation actions, and processing status;
  • brand voice, persona, call-to-action, and automation settings;
  • operational test results and records linked only to the deleted account.

Deleting GoodReply data does not delete the original Instagram or Facebook account, posts, comments, or messages held by Meta. Content already published on a social platform may remain there until it is removed through that platform.

Limited exceptions

We may retain limited records when reasonably necessary for legal obligations, tax and payment records, fraud prevention, security, dispute resolution, or enforcement of our Terms. We limit retained data to the relevant purpose and do not use it for ordinary product features.

Residual copies may remain in protected backups until the normal backup replacement cycle completes. These copies are not restored for ordinary product use. Aggregated or de-identified information that can no longer reasonably identify you may also remain.

Polar may retain payment records under its own legal duties. We review that account separately and tell you what was deleted or retained when we complete the request.

Disconnect Meta access

You can stop future GoodReply access before or during a deletion request:

  • Use the disconnect control for the social account in the GoodReply dashboard.
  • Remove GoodReply from the business integrations or connected-app settings provided by Instagram or Facebook.

Revoking access prevents future API access after Meta processes the change. It does not replace a GoodReply deletion request and does not automatically erase all historical records already stored by GoodReply.

If you commented on a managed account

GoodReply may process your public username, comment, related post context, and the resulting response or moderation action even if you do not have a GoodReply account. To request deletion, email support@aigopal.com and include the platform, username, managed account, approximate date, and comment link or text needed to locate the record.

Do not send your social media password. We may ask you to verify control of the commenter account before deleting the record.

Contact

Deletion requests and questions: support@aigopal.com.
Operator: Ambar Mehrotra, British Columbia, Canada.

See also our Privacy Policy and Terms of Service.