Who we are
GoodReply is an independent social media management service operated by Ambar Mehrotra in British Columbia, Canada. In this policy, “GoodReply,” “we,” “us,” and “our” refer to that service and operator.
This policy applies to the GoodReply website, dashboard, and connected social media features. It does not replace the privacy policies of Instagram, Facebook, Google, Polar, or other services you choose to use.
Data we collect
Account and contact data
When you create an account, we receive your sign-in identifier, email address, display name, profile image if supplied by your sign-in provider, and internal user ID. We also store your account settings and subscription status.
Connected social account data
When you connect an Instagram or Facebook account, we receive the permissions you approve and may process the account ID, username, account type, profile image, access token, token expiry, post or media IDs, captions, media type, links, timestamps, and related account metadata.
Comments and response data
To provide comment management, we process comments received through Meta, including comment IDs, text, author username, related post context, timestamps, suggested or published replies, moderation actions, and processing status. The commenter does not need to be a GoodReply user.
Instructions and business settings
We store the brand voice, response preferences, examples, custom instructions, call-to-action details, URLs, rules, usage limits, and other settings you enter.
Billing and operational data
We store subscription and transaction references supplied by our billing provider. We do not receive full payment card numbers. Our hosting providers may also process standard request, device, security, error, and diagnostic data when you use the service.
How we use data
We use the data described above to:
- authenticate you and provide the dashboard;
- connect and maintain the social accounts you authorize;
- receive comments and retrieve relevant post context;
- analyze comments and suggest or perform the response actions you enable;
- apply your brand voice, moderation settings, and call-to-action rules;
- provide subscriptions, support, security, debugging, and service reliability;
- comply with law, enforce our Terms, and protect users and the service.
GoodReply does not sell personal data. We do not use connected social account data for unrelated advertising or sell it to data brokers.
Retention and deletion
We keep account, connected social account, settings, comment, response, and subscription data while needed to provide and secure GoodReply. Some records may remain longer when reasonably needed for fraud prevention, dispute resolution, financial recordkeeping, backups, or legal and Meta platform obligations.
Disconnecting a social account removes its stored connection and credential from GoodReply, but it does not by itself delete every historical comment, response, billing, or account record. For complete instructions, see Data Deletion.
When we verify a valid deletion request, we delete or de-identify data in scope unless we must retain specific records. Data in protected backups may remain until those backups are replaced through the normal backup cycle and will not be restored for ordinary product use.
Your choices
- Turn GoodReply response and moderation features on or off in the dashboard.
- Disconnect a connected social account from the dashboard.
- Revoke GoodReply's access in the relevant Instagram or Facebook settings.
- Ask to access, correct, or delete your GoodReply data by emailing support@aigopal.com.
- Manage checkout and subscription details through the billing portal when available.
We may need to verify your identity and authority over a connected account before fulfilling a request. Your rights can vary by location. You may also contact the privacy regulator in your jurisdiction if you believe your request was not handled properly.
Security and international transfers
We use access controls, restricted backend credentials, authentication, and other reasonable safeguards designed to protect the data we handle. No internet service can guarantee absolute security. Tell us promptly at support@aigopal.com if you believe your account or data has been compromised.
GoodReply is operated from Canada. Our providers may process and store data in Canada, the United States, and other countries where they operate. Laws in those locations may differ from the laws where you live.
Children
GoodReply is a business tool and is not directed to children under 16. We do not knowingly ask children to create GoodReply accounts. Contact us if you believe a child supplied personal data to the service.
Changes and contact
We may update this policy when the product, providers, or legal requirements change. We will post the new version here and change the effective date. If a change materially affects how we use personal data, we will provide additional notice when reasonably required.
Privacy questions and requests: support@aigopal.com.
Operator: Ambar Mehrotra, British Columbia, Canada.